Beach Notes Blog

Returns and Exchanges

Here at Sand Dollar, we fully understand that at times, there may be reasons that you might want to return something you have bought with us, so we are here to make sure we offer a quick and easy return/exchange for you.

For all returns or exchanges, please email us your order number and inform us of what you will be returning and the reason for this. You can email us at returns@sanddollardubai.com.

Returning Sale Items:

All Sale Items (meaning those items bought at a discounted rate whether that be with a promotion code or sale online, this does not include first time purchase discount) cannot be returned for a refund, they are eligible for exchange or credit only.
If you would like to return a sale item for credit, you will need to use a local courier to deliver back to our office address or one of our shops. This is to be done at your own cost, we will not cover this delivery fee.
Once the item is received back and it has passed our quality control, we will then proceed to add credit to your account which you will get an email confirmation for. This credit can be redeemed in store or for future purchases online.
If you would like to return a sale item for an exchange, you will need to let us know the item you would like instead, we will then prepare it and that item will need to be collected from our office location and the item you would like to return given back at the same time. If there is any price difference, that will need to be paid for upon collection via cash or card.

Returning Full Priced Items:

We offer FREE returns for DUBAI orders ONLY
Full refunds are available for all full priced items within 14 days of receiving your order.
If you would like to return your full priced item for a full refund, you will need to send us an email to let us know what it is you would like to return and we will arrange a collection for you.
If you would prefer, you can also return to our shop or head office at your own expense.
If you would like to exchange a full priced item, you will need to email us and let us know what it is you would like instead and we can arrange a FREE pick up in DUBAI only, at the same time you can give the item you want to return with our driver who will return it back to our head office. Any price difference can be paid upon delivery with cash or card.

Terms and Conditions

We will allow ONE return or exchange per order only, if you request a return or exchange more than once, it will be refused.
Any items returned to our head office after the 14 days will be denied any form of refund or store credit.
Any item that is being returned must be in their original condition including tags and sanitary labels. Once Sand Dollar Dubai has received your returned item, they will be inspected before a refund is issued.
Sand Dollar Dubai reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and will be sent back to the customer at their expense.
All items are quality controlled and checked before dispatching to a customer and so any detachable belts, designer packaging or dust bags etc must be included with your return.
Any excessive activity with regards to returning or exchanging items will be reviewed by Sand Dollar and can be refused at our discretion.
All refunds will be processed the same day we have approved your returned item and can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
We DO NOT accept refunds or exchanges on sun creams, sunglasses or jewelry for sanitary reasons.
We will not refund any delivery charges you may have incurred with the original delivery. If after returning your items you fall under the AED 500 threshold, we will deduct the AED 25 delivery fee off of your refund. This means, for example; if your original order comes to AED 600 and you weren't charged a shipping fee and you return one or more items from your order and after returning them your order value then falls to AED 400 we will then deduct the original delivery fee of AED 25 when processing your refund as you have fallen below the AED 500 threshold to redeem free delivery. For any clarification on this please do not hesitate to reach out to us on sanddollardubai@gmail.com

Returning Orders Outside Of Dubai:

A Returns Sheet is provided with each order containing instructions on how to return or exchange your purchase within 14 days of receiving your item.
The cost of return shipping is at the customer’s expense and is non-refundable. As we are based in Dubai you must return items through a courier service, as any returned items sent by local postal companies will not reach our address (returns address is below). Any items that are not received by Sand Dollar Dubai will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items as the items are your responsibility until received by us. All duties and taxes that you might be charged are not at the responsibility of Sand Dollar.

Other Queries:

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at returns@sanddollardubai.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have been sent a wrong or faulty item.
Customers can cancel their order/requested services within 1-2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 4-5 days for the refund transfer to be completed.
If you have any other requests please do not hesitate to contact us on +97145516211 or sanddollardubai@gmail.com where we will be more than happy to assist you.

Returns/Head Office Address:

ARG Group General Trading LLC

Sand Dollar Dubai
Office 2403
Smart Heights Building
Barsha Heights
Dubai
UAE

Beach Notes

July 13, 2021 | Victoria Zurakowski

Your Complete Guide To Bikini Bottom Types, Styles & Cuts

It Can Be Hard To Choose The Bikini Bottom Styles That Suit You Best. Our Fashion Experts Are Here To Help With This Extensive Guide To All Bikini Bottom Types, Styles & Cuts View Post
July 07, 2021 | Victoria Zurakowski

Sensual Brazilian Swimwear Meets Designer Fashion - Introducing Lenny Niemeyer

Lenny Niemeyer's Swimwear Is Well-known In All Fashion Circles On And Off The Runway. What Makes It One Of The Most Successful Brazilian Designer Swimwear Labels In History? View Post
June 17, 2021 | Victoria Zurakowski

The Best Waterparks in Dubai - Where To Take Your Kids This Summer

It's Time For Some Fun In The Sun At Some Of Dubai's Best Water Parks. Check Out Our Curated List Of The Best Waterparks In Dubai To Head To This Summer View Post
June 09, 2021 | Victoria Zurakowski

Return of Date Night In Dubai. 2021's Hottest Spots & Coolest Looks

From The Perfect Romantic Date Night Restaurants In Dubai To The Best Places To Catch A Live Gig, Here's Our List Of The Best Places For Date Nights In Dubai View Post
June 02, 2021 | Victoria Zurakowski

The Skinny On Plus Size Swimwear, Tummy Tuck Swimsuits & Swimwear To Suit Your Shape

When It Comes To Swimsuits And Bikinis, The Right One Can Make A Real Difference. Check This Ultimate Plus-Size Swimwear Guide To Choose The Best Swimwear For Your Shape View Post
May 29, 2021 | Victoria Zurakowski

Easy Summer Style With Co-ord Sets

Co-ord Sets Are This Summer’s Hottest Fashion Trend. From Work Meetings to Country Club Lunches, Find Out How These Summer Co-ords Will Win You All the Style Points You Need. View Post
May 29, 2021 | Victoria Zurakowski

Find The Perfect Summer Jumpsuit For Your Body Type

Trendy Summer Style Doesn't Get Easier Than The Effortlessly Cool Cotton Jumpsuit. Discover Which Summer Jumpsuit Is Best For Your Body Type + Fashion Tips View Post
May 19, 2021 | Victoria Zurakowski

Face Yoga - The Secret Weapon Against Wrinkles

Face Yoga Is A Natural Anti Wrinkle Treatment That Can Be Performed At Home Or On The Go. Discover The Top Face Yoga Exercises For A More Youthful Complexion View Post
May 13, 2021 | Victoria Zurakowski

Designer Beach Towels – The Unexpected Must-Have Beach Accessory

Made From Premium Cotton & Designed To Harmonise With The Natural World; Discover How Sun Of A Beach Transformed Boring Beach Towels Into Designer Beach Accessories View Post
May 08, 2021 | Victoria Zurakowski

Plastic Pollution in the Arabian Gulf Trashes Dubai’s Moon Island

Plastic Pollution In The Arabian Gulf Is An Ongoing Threat To Sealife and Marine Ecology. Learn What Sand Dollar Dubai is Doing To Help And How You Can Get Involved View Post
April 24, 2021 | Victoria Zurakowski

How Beachwear Influenced Summer Street Style

We Discover The Origins Of Summer Street Style's Most Popular Looks And Explore The Connection Between Our Fav Beach Chic Looks & Their Street Style Counterparts View Post
April 14, 2021 | Victoria Zurakowski

A Locals Guide to Dubai’s Jumeirah Beach Road’s Must See Must Do in 2021

Jumeirah Beach Road Always Has Something New To Do. From The Four Seasons Jumeirah to the Mercato Mall, Laguna Waterpark to Boxpark. Check Out Our 2021 Jumeirah Must-See View Post
April 09, 2021 | Victoria Zurakowski

2021 Is The Year of Eyebrow Art - Discover Trending Eyebrow Shapes & Colors

Looking for Some Eyebrow Inspo? We've Compiled 2021's Hottest Eyebrow Shapes and Trendiest Eyebrow Colors, Perfect for Your Post-Pandemic Look! View Post
March 24, 2021 | Victoria Zurakowski

Sisterhood, Female Empowerment, and Women's Retreats Aren't Just For March

Women's Empowerment Retreats Aren't Just For March. Celebrate Sisterhood While You Grow As A Person & As A Woman. Discover Our Favourite Women's Retreat For 2021 View Post
March 14, 2021 | Victoria Zurakowski

An Insider’s Guide to Essential Oil Uses and Relaxation

Aromatherapy Benefits are Well Documented and Date Back Centuries. Discover Essential Oil Uses For Everything from Anxiety to Wrinkles. View Post
March 06, 2021 | Victoria Zurakowski

Super Easy St. Patrick's Day Crafts For Kids

St Patrick's Day 2021 Isn't Cancelled in Dubai, But It Will Look Different. Here's Our Favourite St. Patrick's Day Crafts For Kids For A Fun & Safe St Patrick's Day View Post
February 26, 2021 | Victoria Zurakowski

Spring 2021 Bag Trends To Look Out For

Bucket Bags, Crossbody Bags, Micro Bags - Discover What Spring 2021 Bag Trends Are Competing For This Year's IT Bag View Post
February 19, 2021 | Victoria Zurakowski

The Ultimate Luxury Sri Lanka Travel Guide

With No Covid Quarantines or Minimum Stay Requirements, It's No Wonder Sri Lanka Has Become 2021's Premier Vacay Destination. Check Out The Ultimate Sri Lanka Travel Guide View Post