Need to Make a Return?

We accept returns on eligible items within 14 days of delivery, provided they meet the conditions outlined below.

Return Conditions

To be eligible for a return, your item(s) must:

• Be unworn, unused and in their original condition.
• Have all original tags attached, including security ribbons and sanitary labels (where applicable).
• Include any original packaging, designer dust bags, detachable belts or accessories supplied with the item.
• Be free from perfume, deodorant, make-up, tanning products or any other marks or odours.
• All returned items are inspected upon receipt. We reserve the right to refuse any return that does not meet our Returns Policy.
• Any return received after the 14-day return period will not be accepted. No exceptions will be made.

UAE Returns

If you're based in Dubai, we'll arrange a free return collection for eligible online orders.

Please note:

• If your order was delivered using Same Day Delivery (AED 40 or AED 25 service), this delivery charge is non-refundable.
• If your order qualified for Free Next Day Delivery, AED 25 will be deducted from your refund if all items from the order are returned.
• You may also return your order to one of our stores if you prefer. The same AED 25 deduction will apply where applicable.
• If you're based in Abu Dhabi, returns should be brought to:

Sand Dollar Dubai Store
Jumeirah Saadiyat Island Resort
Al Saadiyat Island
Abu Dhabi

International Returns

We currently accept returns from:

• Saudi Arabia
• United Kingdom
• United States

Please email returns@sanddollardubai.com to arrange your return. Collection will be organised via Aramex or DHL, and the applicable return fee will be deducted from your refund.

Please note:

• Refunds may be reduced by applicable return shipping fees, original delivery charges, duties, taxes, customs charges and other non-refundable costs.
• For countries where Duties & Taxes are included at checkout (DDP), these charges are non-refundable if your order is returned.
• For countries where Duties & Taxes are not included (DDU), any duties, taxes and customs charges remain the customer's responsibility. If a shipment is refused and returned to us, any return shipping costs, duties, taxes and customs charges incurred will be deducted from your refund.
• All other international destinations are Final Sale and are not eligible for return or exchange.

Sale Items

We accept returns on both full-price and standard sale items.

Flash Sale purchases are different.

Items purchased during an online Flash Sale are not eligible for a refund.

They may only be returned for:

• Exchange, or store Credit (valid for 12 months).

Flash Sale returns must be returned to our Arjan Store for processing.

Please note that our Flash Sale is different from our regular online sale.

Cash on Delivery Orders

Cash on Delivery (COD) orders are not eligible for a cash refund.

Eligible returns will receive either:

• Store Credit (valid for 12 months), or Exchange.

Refunds

Once your return has been received and approved:

• Refunds are processed back to your original payment method.
• Please allow up to 10 working days for the refund to appear in your account.
• Original delivery charges are non-refundable unless we have made an error with your order.
  

Additional Information

• Sand Dollar Dubai reserves the right to refuse returns that do not meet the conditions of this policy.
• Returns showing signs of wear, washing, damage, alteration or misuse will be refused and returned to the customer at their expense.
• Excessive return activity may be reviewed and future returns may be refused at our discretion.

• Yes! For regular sale items, you are eligible for a refund, exchange or store credit as long as they are returned within 14 days of delivery date.
• If you buy items in our FLASH SALE, these items will NOT be eligible for refund. An exchange or store credit would be done ONLY. (Our Flash Sale is NOT the same as our ongoing sale online, for regular sale items, we accept returns for refund).
• Store credit will expire after ONE YEAR.
• DURING OUR FLASH SALE, YOU MUST SEND YOUR RETURN ITEMS IN TO OUR ARJAN STORE TO PROCESS THE EXCHANGE.

• We DO NOT accept refunds or exchanges on gift cards, sun creams, jewellery and hair accessories.
• Returns are accepted for orders delivered within the UAE, Saudi Arabia, the United Kingdom and the United States. At this time, orders delivered to all other countries are final sale and are NOT eligible for a refund or exchange.

• If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at returns@sanddollardubai.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have been sent a wrong or faulty item.

• All refunds will be processed the same day we have approved your returned item and can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
• If you paid with cash, please note we do NOT refund cash payments. You will be eligible for exchange or store credit only. Store credit will expire after ONE YEAR.

• For Dubai & UAE if you have paid the AED40 same day delivery, this is non-refundable and you would not be deducted any more for collection of returned items.
• If you opted for free next day delivery and you return ALL the items in your order, a AED25 will be deducted off of your refund.
• For UK - 20 GBP is deducted from your refund
• For Saudi - SAR 70 is deducted from your refund
• For USA - 20 USD is deducted from your refund

• If you would like to exchange your order, you will need to email us and let us know what it is you would like instead and we can arrange a FREE pick up in the UAE. If you are based in Dubai, we will arrange our driver to deliver the item to you and at the same time you can give the item you want to return with our driver who will return it back to our head office. Any price difference can be paid upon delivery with cash or card. If an exchange is being done outside of Dubai, we will arrange DHL to collect the item and once received, we will send out the new item for you, any price difference must be prepaid online.
• For all orders outside of the UAE, your order is not eligible for a refund or exchange and the sale is final.

• Returns are accepted for orders delivered within the UAE, Saudi Arabia, the United Kingdom and the United States. At this time, orders delivered to all other countries are final sale and are NOT eligible for a refund or exchange.
• For those countries that are eligible, please email returns@sanddollardubai.com to arrange

• Customers can cancel their order/requested services within 1-2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 4-5 days for the refund transfer to be completed.