Here at Sand Dollar, we fully understand that at times, there may be reasons that you might want to return something you have bought with us, so we are here to make sure we offer a quick and easy return/exchange for you.
- Full refunds are available for all full-priced items within 14 days of receiving your order.
- Any items returned to our head office after the 14 days will be denied any form of refund or store credit.
- Any item that is being returned must be in their original condition including tags and sanitary labels. Once Sand Dollar Dubai has received your returned item, they will be inspected before a refund is issued.
- Sand Dollar Dubai reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and will be sent back to the customer at their expense.
- All items are quality controlled and checked before dispatching to a customer and so any detachable belts, designer packaging or dust bags etc must be included with your return.
- Any excessive activity with regards to returning or exchanging items will be reviewed by Sand Dollar and can be refused at our discretion.
- All refunds will be processed the same day we have approved your returned item and can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
- All Final Sale Items (meaning those items bought at a discounted rate whether that be with a promotion code or sale online) cannot be returned for a refund, we will only accept an exchange for these items as long as it has been returned to us within 14 days from the time it has been purchased.
- We do not accept refunds on sun creams, sunglasses, jewelry or hats for sanitary reasons.
DUBAI based Customers ONLY
- Sand Dollar Dubai can schedule a pick up for your return, there is a 25AED fee for this service for Dubai based customers. We will contact you once we receive your request via Email to firstname.lastname@example.org
- Otherwise, you can return your items to our head office address:
Smart Heights Building,
- We will not refund any delivery charges you may have incurred with the original delivery if you drop below the AED 1000 threshold after your return items are calculated
ALL other customers (Outside of Dubai)
- A Returns Sheet is provided with each order containing instructions on how to return or exchange your purchase within 14 days of receiving your item.
- The cost of return shipping is at the customer’s expense and is non-refundable. As we are based in Dubai you must return items through a courier service, as any returned items sent by local postal companies will not reach our address (returns address is below). Any items that are not received by Sand Dollar Dubai will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items as the items are your responsibility until received by us.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have been sent a wrong or faulty item.
Customers can cancel their order/requested services within 1-2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Returns/Head Office Address:
ARG Group General Trading LLC
Smart Heights Building