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Returns Happen

Whether You're Returning From Dubai or Dublin, Abu Dhabi or Athens - We Make It Easy As 1, 2, 3!

Eid Update: Return collections will be paused during Eid and will resume on 23rd March.

Step 1 Email returns@sanddollardubai.com with your order number
Step 2 We'll arrange a FREE pick up of the item(s) within Dubai
Step 3 Refunds issued same day as processing
  • Step 1 Email returns@sanddollardubai.com with your order number
  • Step 2 We'll arrange a FREE pick up of the item(s) within Dubai
  • Step 3 Refunds issued same day as processing
Where Items Eligible Return Window Return Cost ReturnMethod Refund Type

Dubai

Full Price & Sale Items**
(Excludes: Suncare, Jewellery, Hair Accessories, Gift Cards)

14 Days

Free*

Return in any one of our stores or email us returns@sanddollardubai.com to arrange a free collection

Full Refund*

Abu Dhabi

Full Price & Sale Items**
(Excludes: Suncare, Jewellery, Hair Accessories, Gift Cards)

14 Days

Free*

Return to our Abu Dhabi store

No collection option available

Full Refund*

UAE

Full Price & Sale Items**
(Excludes: Suncare, Jewellery, Hair Accessories, Gift Cards)

14 Days

AED 25 collection fee*

Email us at returns@sandddollardubai.com to arrange a collection via DHL

Full Refund*

Rest Of The World

All Orders Not Eligible For Return

Not Eligible

Not Eligible

No returns or exchanges

No Refund (Final Sale)

Please Note:

Cash on Delivery (Dubai):

  • Refunds are issued as store credit or exchange only. Store credit will expire after ONE YEAR).
  • Delivery fees are non-refundable.

Dubai & Abu Dhabi:

  • Same Day Delivery (AED 40) is non-refundable.
  • Free Next Day Delivery (AED 25) will be deducted from your refund if the full order is returned.

International orders (outside of UAE):

  • All orders are final sale and cannot be returned or exchanged.
  • Delivery fees, duties, and taxes are non-refundable.
  • Any charges incurred on refused or returned shipments will be deducted from the original payment.

Flash Sale Online (This does not include normal sale items):

  • Items are eligible for exchange or store credit only. Store credit will expire after ONE YEAR).

Live Facebook Sale Items:

  • All items are final sale and not eligible for refund or exchange.
  • We accept returns on items within 14 days of your purchase as long as the items meet the conditions of our returns policy.
  • Any items returned to our head office after the 14 days will be denied any form of refund or store credit, there are NO exceptions to this.
  • Any item that is being returned must be in their original condition including brand tags, security ribbon and sanitary labels if they have. Once Sand Dollar Dubai has received your returned item, they will be inspected before a refund is issued.
  • We accept refunds on full priced and sale items. However, items bought during any FLASH SALE online (this is not the same as our general sale online) will not be refundable, we would only accept a return for an exchange or store credit.
  • If you would like to make a return for a full refund, you will need to send us an email to let us know what it is you would like to return and we will arrange a FREE pick up for you if you are based in Dubai. If you are based in Abu Dhabi, any returns must be done by you to our store location: Jumeirah Saadiyat Island Hotel, Al Saadiyat Island
    Abu Dhabi.
  • For Dubai collections, if you have paid AED40 same day delivery, this will not be returned. If you chose the next day delivery option and are returning ALL the items in your order, a AED25 fee will be deducted from your refund.
  • If you would prefer, you can also return to our shop or head office at your own expense. AED25 will still be deducted from your refund if you originally selected free next day delivery.
  • Please note for all other orders delivering outside of the UAE, we DO NOT accept returns. The purchase is FINAL.
  • Sand Dollar Dubai reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and will be sent back to the customer at their expense.
  • All items are quality controlled and checked before dispatching to a customer and so any detachable belts, designer packaging or dust bags etc must be included with your return. Items will arrive with security tags on, if returned without the security tag or if the seal has been broken, we will refuse the return.
  • Any excessive activity with regards to returning or exchanging items will be reviewed by Sand Dollar and can be refused at our discretion.
  • All refunds will be processed the same day once we have approved your returned item and can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
  • If you paid with cash, please note we do NOT refund cash payments. You will be eligible for exchange or store credit only (store credit will expire after ONE YEAR).
  • If you buy items in our FLASH SALE, these items will NOT be eligible for refund. An exchange or store credit would be done ONLY. (Our Flash Sale is NOT the same as our ongoing sale online, for regular sale items, we accept returns for refund).
  • DURING OUR FLASH SALE, YOU MUST SEND YOUR RETURN ITEMS IN TO OUR ARJAN STORE TO PROCESS THE EXCHANGE OR CREDIT NOTE
  • Yes! For regular sale items, you are eligible for a refund, exchange or store credit as long as they are returned within 14 days of delivery date.
  • If you buy items in our FLASH SALE, these items will NOT be eligible for refund. An exchange or store credit would be done ONLY. (Our Flash Sale is NOT the same as our ongoing sale online, for regular sale items, we accept returns for refund).
  • Store credit will expire after ONE YEAR.
  • DURING OUR FLASH SALE, YOU MUST SEND YOUR RETURN ITEMS IN TO OUR ARJAN STORE TO PROCESS THE EXCHANGE.
  • We DO NOT accept refunds or exchanges on gift cards, sun creams, jewellery and hair accessories.
  • For all orders that are delivering outside of the UAE, the sale is final and your order is not eligible for a refund or exchange.
  • If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at returns@sanddollardubai.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have been sent a wrong or faulty item.
  • All refunds will be processed the same day we have approved your returned item and can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
  • If you paid with cash, please note we do NOT refund cash payments. You will be eligible for exchange or store credit only. Store credit will expire after ONE YEAR.
  • For Dubai & UAE if you have paid the AED40 same day delivery, this is non-refundable and you would not be deducted any more for collection of returned items. If you opted for free next day delivery and you return ALL the items in your order, a AED25 will be deducted off of your refund.
  • If you would like to exchange your order, you will need to email us and let us know what it is you would like instead and we can arrange a FREE pick up in the UAE. If you are based in Dubai, we will arrange our driver to deliver the item to you and at the same time you can give the item you want to return with our driver who will return it back to our head office. Any price difference can be paid upon delivery with cash or card. If an exchange is being done outside of Dubai, we will arrange DHL to collect the item and once received, we will send out the new item for you, any price difference must be prepaid online.
  • For all orders outside of the UAE, your order is not eligible for a refund or exchange and the sale is final.
  • For all international orders, we do not accept any refund or exchange, therefore at the time of purchase your order is final.
  • Customers can cancel their order/requested services within 1-2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 4-5 days for the refund transfer to be completed.

Delivery Informations

delivery chart