Privacy Policy

1) What we collect

• Identity & contact data: name, email, phone, billing/shipping address.
• Order & support data: purchases, returns, communications.
• Website usage & cookies: device info, pages viewed, interactions (via Google Analytics and Meta Pixel).
• Payment data: processed by Adyen. We do not store your full card details.

2) How we collect

• Directly from you (checkout, account signup, contact forms, in-store).
• Automatically via cookies and similar technologies for analytics and personalisation.

3) Why we use your data (lawful purposes)

• To process and fulfill orders, deliveries, and returns.
• To provide customer support and service updates.
• To personalise your experience and improve our site/products.
• Marketing with your consent (emails, offers). You can withdraw consent at any time.
• Fraud prevention and compliance with applicable laws.

4) Sharing your data

We do not sell your personal data. We share only with essential service providers acting on our instructions, such as:

• Payment processing (Adyen)
• Delivery & logistics partners
• Analytics/marketing tools (Google Analytics, Meta Pixel)

These providers are bound by confidentiality and security obligations. Card details are encrypted and handled by the payment gateway.

5) International transfers

We do not transfer your personal data outside the UAE. If this changes, we will update this Policy and apply appropriate safeguards before any transfer.

6) Cookies & similar technologies

We use cookies to operate our site, analyse usage, and tailor content/ads. You can control cookies in your browser settings; some features may not work without them.

7) Marketing & opt-out

You can unsubscribe anytime by clicking the Unsubscribe link in our emails or emailing info@sanddollardubai.com.

8) Retention

We keep personal data only as long as needed for the purposes described above and to meet legal, tax, or accounting requirements. Typically, order records are retained for up to 6 years unless a longer period is required by law.

9) Security

We use administrative, technical, and organisational safeguards including SSL encryption, secure servers, access controls, and staff awareness measures to protect personal data.

10) Your rights

Subject to UAE law, you may request:

• Access to the personal data we hold about you;
• Correction of inaccurate or incomplete data;
• Deletion (where legally permissible) or restriction of processing;
• Withdrawal of consent for marketing at any time.

To exercise your rights, email info@sanddollardubai.com. We will respond promptly.

11) Data breaches

If a personal data breach occurs that risks your privacy, we will take appropriate remedial steps and, where required by UAE law, notify you and the competent authority without undue delay.

12) Children’s privacy

We do not target or knowingly collect data from persons under 18. If we learn that we hold such data, we will delete it promptly.

13) Changes to this Policy

We may update this Policy from time to time. The latest version will always be on this page with the “Last updated” date. For significant changes, we will notify you via email or a prominent notice before they take effect.

Contact us

Sand Dollar Trading LLC
Shop 2–6, Ground Floor, Block C, Diamond Business Center 1, Arjan, Dubai, UAE
info@sanddollardubai.com · +971 55 892 4600

Jurisdiction note: This Policy applies to onshore UAE. If you interact with us within the DIFC or ADGM, different data protection regimes may apply.