Returns and Exchanges
Here at Sand Dollar, we fully understand that at times, there may be reasons that you might want to return something you have bought with us, so we are here to make sure we offer a quick and easy return/exchange for you.
For all returns or exchanges, please email us your order number and inform us of what you will be returning and the reason for this. You can email us at returns@sanddollardubai.com.
Returning Sale Items:
- All Sale Items (meaning those items bought at a discounted rate whether that be with a promotion code or sale online, this does not include first time purchase discount) cannot be returned for a refund, they are eligible for exchange or credit only.
- If you would like to return a sale item for credit, you will need to use a local courier to deliver back to our office address or one of our shops. This is to be done at your own cost, we will not cover this delivery fee.
- Once the item is received back and it has passed our quality control, we will then proceed to add credit to your account which you will get an email confirmation for. This credit can be redeemed in store or for future purchases online.
- If you would like to return a sale item for an exchange, you will need to let us know the item you would like instead, we will then prepare it and that item will need to be collected from our office location and the item you would like to return given back at the same time. If there is any price difference, that will need to be paid for upon collection via cash or card.
Returning Full Priced Items:
- We offer FREE returns for UAE orders ONLY
- Full refunds are available for all full priced items within 14 days of receiving your order.
- If you would like to return your full priced item for a full refund, you will need to send us an email to let us know what it is you would like to return and we will arrange a collection for you.
- If you would prefer, you can also return to our shop or head office at your own expense.
- If you would like to exchange a full priced item, you will need to email us and let us know what it is you would like instead and we can arrange a FREE pick up in the UAE. If you are based in Dubai, we will arrange our driver to deliver the item to you and at the same time you can give the item you want to return with our driver who will return it back to our head office. Any price difference can be paid upon delivery with cash or card. If an exchange is being done outside of Dubai, we will arrange DHL to collect the item and once received, we will send out the new item for you, any price difference must be prepaid online.
- We will not refund any delivery charges you may have incurred with the original delivery. If after returning your items you fall under the AED 500 threshold, we will deduct the AED 25 delivery fee off of your refund. This means, for example; if your original order comes to AED 600 and you weren't charged a shipping fee and you return one or more items from your order and after returning them your order value then falls to AED 400 we will then deduct the original delivery fee of AED 25 when processing your refund as you have fallen below the AED 500 threshold to redeem free delivery. For any clarification on this please do not hesitate to reach out to us on sanddollardubai@gmail.com
- Any items returned to our head office after the 14 days will be denied any form of refund or store credit.
- Any item that is being returned must be in their original condition including tags and sanitary labels. Once Sand Dollar Dubai has received your returned item, they will be inspected before a refund is issued.
- Sand Dollar Dubai reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and will be sent back to the customer at their expense.
- All items are quality controlled and checked before dispatching to a customer and so any detachable belts, designer packaging or dust bags etc must be included with your return. Items will arrive with security tags on, if returned without the security tag or if the seal has been broken, we will refuse the return.
- Any excessive activity with regards to returning or exchanging items will be reviewed by Sand Dollar and can be refused at our discretion.
- All refunds will be processed the same day we have approved your returned item and can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
- We DO NOT accept refunds or exchanges on sun creams and jewelry for sanitary reasons.
Returning Orders Outside Of UAE:
- A Returns Sheet is provided with each order containing instructions on how to return or exchange your purchase within 14 days of receiving your item.
- The cost of return shipping is at the customer’s expense and is non-refundable. As we are based in Dubai you must return items through a courier service, as any returned items sent by local postal companies will not reach our address (returns address is below). Any items that are not received by Sand Dollar Dubai will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items as the items are your responsibility until received by us. All duties and taxes that you might be charged are not at the responsibility of Sand Dollar.
Other Queries:
- If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at returns@sanddollardubai.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have been sent a wrong or faulty item.
- Customers can cancel their order/requested services within 1-2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 4-5 days for the refund transfer to be completed.
- If you have any other requests please do not hesitate to contact us on +97145516211 or sanddollardubai@gmail.com where we will be more than happy to assist you.
Returns/Head Office Address:
Sand Dollar Trading LLCSand Dollar Dubai
Office 2403
Smart Heights Building
Barsha Heights
Dubai
UAE
Office 2403
Smart Heights Building
Barsha Heights
Dubai
UAE
